Polices

Purchasing

When purchasing items from our site, all payments will be processed through the selected payment methods.  In the event that the item purchased is a custom order, we will contact you with a confirmation and timeframe for delivery once purchase is processed.  Since we regularly take custom orders, which can be a modification of one of our existing designs or a piece designed and built from scratch, we typically require a 50% deposit on any of these orders before crafting begins.  The remaining balance will be due before shipping of the item will take place.

Lead Time

We build many of our products to order and lead time for the creation of these handmade items can range anywhere from 2 weeks to 8 weeks depending on the item.  Our smaller “in stock” items will ship within one week of the order being placed.  If any variations are needed to such items or an item is currently not in stock, the lead time can be up to 2 weeks before the item is shipped.  If your order needs to be completed in a shorter time we can expedite on a case-by-case basis and will likely incur an additional charge.  We are committed to the happiness of our customers and will do everything possible to provide you your purchased item as quickly as possible.

Cancellations

We do allow customers to cancel their order within 48 hours of placement, however, there will be a $10 processing fee incurred.  On custom orders, once production begins, there will be a 25% restocking fee for any cancellations.  We do not refund deposits on cancelled custom orders.

Return Policy

We stand behind the quality and craftsmanship of our products.  With customer satisfaction paramount, if for any reason you are unhappy with your purchase, we will accept returns within 30 days of receiving the item.  Returns beyond that timeframe will be accepted at the sole discretion of Sosa’s Splinters Custom Woodworks.  The cost of the return shipping is the responsibility of the customer.  All returned items will be inspected and must be in “as new” condition; we reserve the right to charge repair fees on any damaged product returned.  We will not accept returns on custom orders.

Mailing List

We do not at this time maintain a mailing list or store your private information.  We do plan to add a newsletter sometime in the future and plan to store that information.  We do maintain a database with the sales information on all of our products.  We keep this database for internal records of sales and customer information.  We will not sell or share your personal information with other persons or companies.

Site Content

Sosa’s Splinters Custom Woodworks reserves all rights, in perpetuity, to the content, images, videos, concepts and designs contained on this site. Copying or redistributing, under any circumstances, of the content on this site is strictly prohibited without written permission.  All images contained in this website are copyrighted and are the sole property of Sosa’s Splinters Custom Woodworks except when noted.  All videos, images and content from this site are not to be copied, altered or otherwise used in any way without our expressed permission. 

Terms of Use

The terms and policies of Sosa’s Splinters Custom Woodworks are listed above.  Anyone who uses this site in any capacity, including but not limited to joining our mail list, placement of an order, or requesting a custom piece, agrees to all of the terms and policies on this page, as a condition to use and place orders from this website.

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Designed by Sosa's Splinters Custom Woodworks 2018