We are dedicated to the quality and craftsmanship of our products. Every handcrafted item is intended to become an heirloom which is why every piece we make carries a lifetime warranty for the original owner of the piece. This warranty covers any faults in craftsmanship or defects in wood materials. This warranty does not cover the regular wear and tear or misuse of any products. Any repair or replacement of an item outside of these parameters will be at the sole discretion of Sosa’s Splinters and may include additional costs.
In the event that an accident does happens and an item is damaged, feel free to reach out to us and we will be happy to assist you in how to properly repair the piece.
With customer satisfaction paramount, if for any reason you are unhappy with your purchase, we will accept returns within 30 days of receiving the item. Returns beyond that timeframe will be accepted at the sole discretion of Sosa’s Splinters Custom Woodworks. The cost of the return shipping is the responsibility of the customer. All returned items will be inspected and must be in “as new” condition; we reserve the right to charge repair fees on any damaged product returned. We will not accept returns on custom orders.